Customer Service


Testimonials

HOWARD SMITH
I really appreciate how much you have helped me build my collection.  I look forward to continuing my Burgundy journey with you.  I have learned so much about the region and its wines because of you.  I am so glad that I decided to give these wines another try after years of frustration.  You made it possible and I am deeply grateful.  
HOWARD SMITH

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We are committed to providing white glove customer service and support. Your satisfaction is our number one priority.

Elden Selection wines are handled professionally. From the moment they are picked up from the producers’ cellars in Burgundy, they travel in temperature-controlled conditions to our temperature-controlled wine warehouse in American Canyon, California.

Standard Ground Shipping

All orders east of the Rocky Mountains are sent on temperature controlled truck. The standard shipping option for all orders is the Ground Delivery service of United Parcel Service (UPS). Orders shipped Ground will typically arrive 3 – 10 business days after the order leaves the Napa California warehouse.

Express Shipping

Express Shipping, via UPS 3-Day Air, 2-Day Air, is available for an additional shipping charge.

Order Tracking
You will be emailed your package tracking information on the evening that it leaves our California facility. Please contact info@eldenselections.com for assistance.

Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. Wine orders required an adult signature, so whenever possible, we strongly encourage you to use a commercial business address to assure the fastest delivery time.

Benefits of Using a Commercial Delivery Address

We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Someone 21 years or older must be available to sign for delivery. We regret we cannot deliver to P.O. boxes.

Customer Service
If you have any additional questions, comments or concerns, please contact us at:
Customer Service: info@eldenselections.com
Call us: 855-315-1761